This Shipping Policy applies to all orders placed through liavella.com

Processing Times

• Orders are processed within 1-3 business days (excluding weekends and holidays).
• You’ll receive a confirmation email when your order has shipped.
• Your order should arrive within 10 workings days or sooner

Shipping Rates & Delivery Times

• Shipping costs and estimated delivery times are shown at checkout.
• Delivery times are estimates only and may vary by location, customs clearance, or courier delays.
• LIAVELLA is not responsible for delays caused by shipping carriers or international customs processes.

International Shipping

• We ship worldwide. Delivery times are estimates only and not guaranteed.
• Duties, taxes, and customs charges are not included in your order total and are the buyer’s responsibility.
• Customers are responsible for all customs duties, import taxes, and fees in their jurisdiction. Refusal to pay customs charges may result in the package being returned or destroyed - refunds will not be issued in these cases.

Tracking

• Once shipped, you’ll receive a tracking link via email.
• We are not liable for lost packages once marked “delivered” by the carrier.
• Title and risk pass to you once goods are delivered by the carrier.

Shipping Restrictions

• We may restrict or refuse shipping to certain countries, regions, or addresses (e.g. P.O. boxes, forwarding services).
• Any such orders may be cancelled and refunded.

Damaged, Lost or Stolen Packages

• If your order arrives damaged, please contact us within 7 days with photos.
• We will assist you in making a claim with the courier.
• LIAVELLA is not responsible for lost or stolen packages after delivery confirmation.

Returns & Exchanges

We hope you love your Liavella piece. Each item is carefully inspected before shipping, but if something isn’t right, please review our policy below.

Refunds

• Refunds are issued to the original payment method within 10 - 14 business days once the return is received and approved.
• To qualify, items must be unused, unworn, unmarked, and returned in full original packaging (including dust bag and branded inserts).
• Returns that show signs of wear, use, handling, or are missing original packaging will not be accepted or refunded.
• Original and return shipping costs are non-refundable.

Faulty or Damaged Items

• If your item arrives faulty or damaged, you must contact us within 7 days of delivery with clear photos of the issue.
• If approved, we’ll arrange a repair, replacement, or refund at our discretion.
• Damage or defects arising after delivery, including wear, misuse, or accidental damage, are not covered.

Change of Mind

• UK & EU customers: You may cancel within 14 days of delivery in line with consumer law.
• Non-UK/EU customers (including USA): Returns are accepted within 14 days of delivery, subject to the same conditions.
• Items must be in perfect, resaleable condition with all original packaging intact.
• Customers are responsible for all return shipping costs and any import/duty charges incurred on re-entry.

Non-Returnable Items

• Personalised or made-to-order pieces.
• Items marked Final Sale.
• Products showing any signs of wear, handling, or returned outside the stated timeframe.

How to Start a Return

Email support@liavella.com with your order number and reason for return. If eligible, we’ll provide a return authorisation and instructions.

Items sent back without prior approval or outside the policy conditions will be refused and returned to the sender.

Questions?

Please see our FAQ section.
If you’re unsure whether your item qualifies for a return, or you need help, email us at support@liavella.com and we’ll be happy to advise.