This Privacy Policy describes how liavella.com (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses your Personal Information when you visit, use, or make a purchase from the Site.

Information We Collect

We collect the following categories of Personal Information:

• Device Information: browser type, IP address, time zone, cookies, browsing activity.

• Order Information: name, billing/shipping address, payment details, email, phone number.

• Customer Support Information: any details you provide when contacting us.

This information is collected to process orders, provide customer service, detect fraud, and improve your experience.

How We Use Your Information

We use your Personal Information to:

• Process and fulfill orders (payments, shipping, returns, confirmations).

• Communicate with you about your purchase.

• Screen for fraud or security risks.

• Improve our website, products, and services.

• Send you marketing communications (where permitted by law).

• Work with trusted business partners to improve our services, develop new offerings, and share relevant promotions or content. We may share limited personal data or aggregated, non-identifiable data with these partners for research, analytics, and marketing purposes, always in line with applicable law and your preferences.

Sharing Your Information

We share Personal Information with third parties that help us provide our services:

• Shopify, our e-commerce provider: Shopify Privacy Policy.

• Payment processors, shipping carriers, and analytics providers.

• Trusted marketing and advertising partners (only where you have consented or as permitted by law).

• Authorities or regulators where required to comply with legal obligations.

Cookies

We use cookies and similar technologies to operate our store, improve site performance, and deliver relevant advertising. You can manage cookie preferences through your browser or local privacy settings. See Shopify Cookies Policy.

Your Rights

If you are based in the UK or EEA (GDPR), you have the right to access, correct, update, or erase your Personal Information, and to object to certain uses.
If you are a California resident (CCPA), you have the right to request details of the data we hold, to opt out of certain data sharing, and to request deletion.

You can exercise these rights at any time by contacting us at support@liavella.com.

Data Retention

We retain your Personal Information for as long as necessary to provide our services and meet our legal obligations, unless you request deletion.

Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.

Complaints

If you are unhappy with how we process your data, please contact us first. You may also lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/.

For questions, more information about our privacy practices, or to make a complaint, contact us at:

LIAVELLA LIMITED
Email: support@liavella.com

5 South Charlotte Street
Edinburgh
EH2 4AN

Last updated: November 1, 2025